Guest Experience #5 – Determine ‘What’s the Path?’
We have been walking through the “Strategic Process” based on the book, “Being Strategic” by Erika Andersen by exploring the guest experience in a hypothetical church scenario. In this installment in the series we will be looking at step 5 – Determine ‘What’s the Path?’
If you haven’t read the rest of the series, you’ll want to so you’ll understand the overall context of this conversation. You may do so by clicking on any of the below links.
The Strategic Process includes Five Steps:
- Define the Challenge
- Clarify ‘What Is?’
- Envision ‘What’s the Hope?’ (Part 1 / Part 2)
- Face ‘What’s in the Way?’
- Determine ‘What’s the Path?’
- Be a “Fair Witness”. (be honest and objective)
- Pull back the camera. (look at the big picture)
- Sort for F.I.T.
- Feasibility. (Can we reasonably do this?)
- Impact. (Is it worth it to do this? – Count the cost.)
- Timeliness. (What should we focus on first, and what should wait?)
- Host Ministry: greeters, parking attendants, cafe host (coffee), friendly, trained to host guests in building, chairs saved for guests in sanctuary.
- Sunday Sermon: relevant, application oriented, opportunity for salvation, opportunity to respond to God.
- Guest Follow Up: email from pastor, phone call from member.
- Cast the vision to the church leaders and then the congregation about hospitality and reaching our community.
- Recruit one couple to champion a new “Host Ministry” for the church.
- Build greeters into the Sunday morning experience.
- Train ushers and new greeters in how to greet and host guests.
- Create simple “Welcome Packets” for each guest (welcome letter from pastor, info about church ministries, map of building, etc.)
- Free up 10-12 chairs near back of sanctuary for easy access to guests.
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